Donation & refund policy

Requesting a review

Use the contact form and select Donation or Payment. Provide the campaign link, donation date, amount, currency and payment reference if available. Do not send a full card number or security code. Explain whether the concern is a duplicate payment, a payment error, an unauthorized payment or another donation-related issue.

How requests are handled

Support reviews the circumstances and may ask for information to identify the payment and confirm authority to request a refund. Refunds are not automatically approved or processed by the support form. Availability depends on the facts, applicable law, processor rules and the state of the payment and funds. Mandatory legal rights are not excluded.

When approved and supported by the processor, a full or partial refund is arranged through the payment provider, normally to the original payment method. We do not promise a fixed arrival date: the processor and receiving bank control settlement timing. Fee treatment depends on the transaction and provider rules and will be reviewed with the request.

Campaign removal and changed circumstances

Campaign removal, suspension, failure to reach a goal or a change of plans does not itself trigger an automatic refund. Contact support so the situation can be reviewed. Once funds have been paid out, recovery may be limited; no refund guarantee or donation insurance is offered.

Unauthorized payments and disputes

If you suspect unauthorized card use, contact your card issuer promptly as well as notifying support. Chargebacks and issuer disputes follow the issuer’s and payment provider’s procedures. Share any existing dispute reference so duplicate handling can be avoided. A support ticket does not replace an issuer dispute process.