Accurate campaigns and permission
Provide accurate information about the organizer, actual beneficiary, purpose and use of funds. Do not impersonate anyone, invent claims, or use a story, name or images without permission. If raising funds for someone else, identify your relationship and obtain their consent or the consent of their authorized representative. Being a friend or volunteer alone does not establish permission.
Fees and net proceeds
Campaign proceeds are reduced by the applicable recorded fees, which may include payment processing, settlement and platform fees, and any disclosed campaign-funded commissions. The platform percentage alone is not the total deduction. Rates, calculation bases, eligible fee caps and exceptions are explained on the Fees & payouts page linked below. Each donation retains its recorded pricing terms; earlier or specially agreed terms may differ. The campaign financial details show the actual deductions and net proceeds. Estimated processing figures may change when the provider confirms the final cost.
Optional platform support
Optional support for Gleesome is separate from the campaign donation and is not part of the organizer’s proceeds. The donor can change it or choose zero. The payment page shows the campaign amount, support and total before payment.
Verification before withdrawal
Creating or publishing a campaign does not approve a withdrawal or certify its claims. Before releasing funds, Gleesome may require identity verification, evidence supporting the campaign, confirmation of your relationship and authorization from the beneficiary, and confirmation of the intended recipient and transfer method. Supply accurate information through the private verification channel provided by the team. Sending documents does not itself approve them. Do not put identity documents, medical records or private financial data in the public story or gallery.
Availability, withdrawal and delivery
A successful donation is separate from the funds becoming available and from approval of a withdrawal. Only the available net balance can be requested, subject to applicable minimums, review and supported payout methods. Timing and conversion or network costs depend on the recorded terms and method; no immediate or fixed receipt time is guaranteed. Keep appropriate proof of delivery to the beneficiary and provide it if requested before further withdrawals.
Reports, reviews and restrictions
Gleesome may request clarification and temporarily restrict a campaign, donations or withdrawals while reviewing credible reports, conflicting information or suspected misuse. The scope depends on the case. We may request evidence for each campaign even when the organizer already has another campaign. You may submit an explanation or ask support to review a decision. A review is not by itself a finding of fraud.
Refunds, disputes and privacy
Refund requests and bank disputes are reviewed under the donation and refund policy and applicable rights. Acceptance of this policy does not waive those rights. A refund request or bank dispute may affect related proceeds and withdrawals. Verification documents are not public; access and retention are governed by the privacy policy. Do not send passwords, card security codes, one-time codes or wallet private keys.
Your agreement
By checking the acceptance box when creating a campaign, you agree to this organizer policy and the linked terms, fee disclosures, refund and privacy policies. We record the accepting account, campaign, time, language, policy version and text, and the fee configuration at acceptance. Creation by an administrator records that administrator’s acceptance, not an unmade acceptance by another person. Material policy changes will be presented for a new acceptance where required; we do not backdate acceptance.
Related policies and current fees
Total fee cap for new donations
Eligible new donations have a 10% cap on total campaign deductions. Gleesome reduces its share and covers costs above the cap. For example, a donation of 100 leaves at least 90 in the same currency before any principal refund. Separate optional platform support is excluded. Earlier donations retain their recorded terms, and campaigns with retained special agreements are excepted. The donation fee breakdown shows whether the cap applies.
Total fees
Donation details show the recorded processing amount, processing adjustments, payment-service costs, settlement, platform fee and any campaign-funded partner or referral deductions. They also show the calculation bases for recorded settlement and net-platform percentages. Platform-funded credits are already included in the reduced platform fee.
A platform percentage is only one component of total deductions. The policy retained for the individual donation applies; an aggregate percentage policy is not automatically a guaranteed ceiling. The recorded processing total may not identify its percentage and fixed components separately; unavailable components are not presented as zero.
Net campaign proceeds = confirmed donations − refunded donation principal − total campaign deductions. Optional platform support and its allocated processing costs are separate. An unpaid attempt can have a recorded service cost; this is shown separately and does not establish a successful payment. Amounts remain provisional until processing details are final.
| Currency | Minimum donation | Minimum withdrawal |
|---|---|---|
| EUR | EUR 5.00 | EUR 5.00 |
| GBP | GBP 5.00 | GBP 5.00 |
| USD | USD 5.00 | USD 5.00 |
The withdrawal minimum applies to the whole request in the balance currency. You may combine available balances from campaigns you own in the same currency.
Optional platform support
Support for Gleesome is added on top by default. You can instead take it from the amount you entered, change the support amount, or choose zero. For example, with 100 entered and 10 support, adding support means paying 110 with 100 for the fundraiser; taking support from the entered amount means paying 100 with 90 for the fundraiser. The fundraiser amount, support and total are shown before payment. Support is not included in campaign totals or organizer proceeds. A full payment refund includes both components; partial refunds are allocated proportionally.
Current payout methods and timing
- USDC · Solana
- USDT · TRON (TRC20)
Approved withdrawals are normally completed within 3 business days after approval. This is an operating target, not a guaranteed deadline. It does not include the time needed for donation funds to become available or for a request to be approved.